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Address Info

RSCMENA Communications Office International Organization for Migration-Jordan

62 Al-Sharif Abdul Hamid Sharaf Street, Shmeisani

Communications Hotline:
+962 79 320 6130

Hotline Hours of Operation: Sunday – Wednesday: 09:30 – 13:00 and 13:30 – 15:30; Thursday: 09:30 – 13:30 - Amman Time (GMT+3)

Communications Office Email: ic@iom.int
IOM Amman 2024 Official Holidays

RSCMENA Egypt Processing Site International Organization for Migration – Egypt

47C Abu El Feda Street, Zamalek, Cairo 11211 Egypt

RSCMENA Egypt Processing Site Hotline: +20 2 19472

Hotline Hours of Operation: Sunday - Thursday, 8:30 AM to 12:30 PM and 13:00 PM to 15:00 PM

Please note that the RSCMENA Communications Office staff are available for case consultations by appointment only. You may schedule an appointment by calling the hotline number above or by scheduling an appointment with us here.

IOM Cairo 2024 Official Holidays

RSCMENA India Processing Site International Organization for Migration - India

Ground Floor, E5, Defense Colony, New Delhi 110024.

United States Refugee Admissions Program (USRAP) applicants may contact the RSC MENA office in New Delhi, India at +91 9811739216 on Wednesdays 10:00am - 1:00pm and 2:00pm – 4:00pm local time for case status inquiries. Applicants may also contact the RSC MENA office in Amman, Jordan for case status inquiries.

Communications Hotline:
+91 9811739216

Hotline Hours of Operation: Wednesdays 10:00am - 1:00pm and 2:00pm – 4:00pm.

Communications Office Email: ic@iom.int

IOM India 2024 Holidays

RSCMENA Pakistan International Organization for Migration - Pakistan

For case inquiries related to United States Refugee Admissions Program (USRAP) applicants in Pakistan, please contact RSC MENA Pakistan Information Center at PIC@IOM.INT.

RSCMENA is operated by the International Organization for Migration (IOM) in Amman, Jordan as part of a cooperative agreement with the United States Department of State’s Bureau of Population, Refugees and Migration (PRM). All resettlement services are free of charge. Report suspected fraudulent activity to RSCMENAFraud@iom.int

RSC MENA Amman New Hotline Hours
Starting from 28 April 2024, RSC MENA Amman hotline hours will be changed as below.

Sunday – Wednesday 9:30 - 13:00 and 13:30 - 15:30
Thursday 09:30 - 13:30

RSC MENA Amman hotline number remains as + 962 79 320 6130.
Office Move
As of November 26^th2023, the Resettlement Support Center for the Middle East and North Africa (RSC MENA) will be processing activities from the new office located in Shmeisani at 62 Al-Sharif Abdul Hamid Sharaf Street. All interviews, in-person case consultation sessions, and cultural orientation classes will be provided in the new office.
Warning on Unauthorized Entity
RSC MENA has received allegations that unauthorized entities are offering to provide case status in exchange for money.

Please note that all resettlement services are free of charge. Please do not share any details about yourself or your case with unauthorized entities. Report suspected fraudulent activity to: RSCMENAFraud@iom.int

For general information and case status inquiries, we encourage you to visit https://www.jordan.iom.int/refinfo/, email us at ic@iom.int, or contact our hotline numbers (Jordan: +962 79 320 6130; Egypt: +20 2 19472; India: +91 9811739216).
Upgraded Refinfo Website is now available!

If you have a case with RSC MENA, you may check your case status and book an appointment for in-person case consultation on RefInfo Website by registering for a new user account.

Please visit the following link for more information.
How to register for a user account: [Refugee Information Website | Learn More (iom.int)]
How to book a case consultation appointment: [Refugee Information Website | Learn More (iom.int)]

If you encounter any issues, e-mail RSC MENA Communications Office at ic@iom.int or call one of our hotlines for further support.
RSC MENA Hotline New Number
RSC MENA’s hotline number changed in order to allow us to receive more calls. You can now reach RSC MENA at + 962 79 320 6130.
The hotline working hours remain the same; Sunday – Wednesday from 9:30-13:00 and from 13:30-15:30 and on Thursdays from 09:30-13:30.
Thank you for your understanding.