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Please fill fraud information details in the below fields. This message will be sent to our service center to take the needed action.

Use of this section is for reporting allegations of fraud ONLY. All allegations remain confidential. Messages regarding case specific inquiries and non-fraud inquiries, must be sent to the email ic@iom.int or contact RSC MENA hotlines (Jordan: +962 793206130; India: +91 9811739216; Egypt: +20 2 19472). You may access your RefInfo account to check your case status. Our services are offered Free of Charge. Do not pay for anyone who claims that they can fast-track or influence the processing of your case. No contact is made through social media platforms (i.e., WhatsApp, Facebook etc.).

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RSCMENA is operated by the International Organization for Migration (IOM) in Amman, Jordan as part of a cooperative agreement with the United States Department of State’s Bureau of Population, Refugees and Migration (PRM). All resettlement services are free of charge. Report suspected fraudulent activity to RSCMENAFraud@iom.int

RSC MENA Amman New Hotline Hours
Starting from 28 April 2024, RSC MENA Amman hotline hours will be changed as below.

Sunday – Wednesday 9:30 - 13:00 and 13:30 - 15:30
Thursday 09:30 - 13:30

RSC MENA Amman hotline number remains as + 962 79 320 6130.
Office Move
As of November 26^th2023, the Resettlement Support Center for the Middle East and North Africa (RSC MENA) will be processing activities from the new office located in Shmeisani at 62 Al-Sharif Abdul Hamid Sharaf Street. All interviews, in-person case consultation sessions, and cultural orientation classes will be provided in the new office.
Warning on Unauthorized Entity
RSC MENA has received allegations that unauthorized entities are offering to provide case status in exchange for money.

Please note that all resettlement services are free of charge. Please do not share any details about yourself or your case with unauthorized entities. Report suspected fraudulent activity to: RSCMENAFraud@iom.int

For general information and case status inquiries, we encourage you to visit https://www.jordan.iom.int/refinfo/, email us at ic@iom.int, or contact our hotline numbers (Jordan: +962 79 320 6130; Egypt: +20 2 19472; India: +91 9811739216).
Upgraded Refinfo Website is now available!

If you have a case with RSC MENA, you may check your case status and book an appointment for in-person case consultation on RefInfo Website by registering for a new user account.

Please visit the following link for more information.
How to register for a user account: [Refugee Information Website | Learn More (iom.int)]
How to book a case consultation appointment: [Refugee Information Website | Learn More (iom.int)]

If you encounter any issues, e-mail RSC MENA Communications Office at ic@iom.int or call one of our hotlines for further support.
RSC MENA Hotline New Number
RSC MENA’s hotline number changed in order to allow us to receive more calls. You can now reach RSC MENA at + 962 79 320 6130.
The hotline working hours remain the same; Sunday – Wednesday from 9:30-13:00 and from 13:30-15:30 and on Thursdays from 09:30-13:30.
Thank you for your understanding.

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