RSCMENA facilitates USRAP resettlement processing for all case priorities in Algeria by sending staff on missions as required. Missions are conducted through close coordination with the UNHCR and IOM permanent missions in Algeria
RSCMENA facilitates USRAP resettlement processing for all case priorities in Bahrain by sending staff on missions as required. Missions are conducted through close coordination with implementing partners.
The RSCMENA Sub office is located in the IOM Egypt building in Zamalek. RSCMENA provides on-going resettlement services for all case priorities in the USRAP in Egypt.
The RSC MENA Sub office is located on the Ground Floor, E5, Defense Colony, New Delhi 110024. RSC MENA provides on-going resettlement services for P1, P2, P3 and P4 case priorities in the USRAP in India.
RSCMENA operates out of the U.S. Embassy compound in Baghdad and at the UNAMI compound in Erbil. RSCMENA provides on-going resettlement services for all case priorities in the USRAP. If interviews have been conducted in Baghdad, medical examinations and travel can be facilitated in Erbil at the request of the applicant.
RSC MENA operates in IOM Jordan offices in Tila’ Al Ali and Shmeisani while applicant-facing activities are only held in the office in Shmeisani. RSC MENA provides on-going resettlement services for P1,P2, P3 and P4 case priorities in the USRAP in Jordan.
RSCMENA facilitates USRAP resettlement processing for all case priorities in Kuwait by sending staff on missions as required. Missions are conducted through close coordination with the UNHCR and IOM permanent missions in Kuwait.
RSCMENA is not currently operational in Libya. Limited USRAP processing is provided on an emergency basis in close coordination with UNHCR and IOM Libya.
RSCMENA facilitates USRAP resettlement processing for all case priorities in Morocco by sending staff on missions as required. Missions are conducted through close coordination with the UNHCR and IOM permanent missions in Morocco.
RSCMENA facilitates USRAP resettlement processing for all case priorities in Oman by sending staff on missions as required. Missions are conducted through close coordination with implementing partners.
RSCMENA facilitates USRAP resettlement processing for all case priorities in Qatar by sending staff on missions as required. Missions are conducted through close coordination with implementing partners.
RSCMENA facilitates USRAP resettlement processing for all case priorities in Saudi Arabia by sending staff on missions as required. Missions are conducted through close coordination with the UNHCR and IOM permanent missions in Saudi Arabia.
RSCMENA is not currently operational in Syria. Limited USRAP processing is provided on an emergency basis in close coordination with the UNHCR and IOM permanent missions.
RSCMENA facilitates USRAP resettlement processing for all case priorities in Tunisia by sending staff on missions as required. Missions are conducted through close coordination with the UNHCR and IOM permanent missions in Tunisia.
RSCMENA facilitates USRAP resettlement processing for all case priorities in the United Arab Emirates by sending staff on missions as required. Missions are conducted through close coordination with the UNHCR and IOM permanent missions in United Arab Emirates.
RSCMENA is not currently operational in Yemen. Limited USRAP processing is provided on an emergency basis in close coordination with UNHCR and IOM Yemen.
The Resettlement Support Center for the Middle East and North Africa (RSC MENA) has a permanent processing site in Islamabad, Pakistan operated by the International Organization for Migration (IOM) and is located inside the diplomatic enclave, providing processing services for all USRAP case priorities located in Pakistan.
Starting from 28 April 2024, RSC MENA Amman hotline hours will be changed as below.
Sunday – Wednesday 9:30 - 13:00 and 13:30 - 15:30
Thursday 09:30 - 13:30
RSC MENA Amman hotline number remains as + 962 79 320 6130.
As of November 26th 2023, the Resettlement Support Center for the Middle East and North Africa (RSC MENA) will be processing activities from the new office located in Shmeisani at 62 Al-Sharif Abdul Hamid Sharaf Street. All interviews, in-person case consultation sessions, and cultural orientation classes will be provided in the new office.
RSC MENA has received allegations that unauthorized entities are offering to provide case status in exchange for money.
Please note that all resettlement services are free of charge. Please do not share any details about yourself or your case with unauthorized entities. Report suspected fraudulent activity to: RSCMENAFraud@iom.int
For general information and case status inquiries, we encourage you to visit https://www.jordan.iom.int/refinfo/, email us at ic@iom.int, or contact our hotline numbers (Jordan: +962 79 320 6130; Egypt: +20 2 19472; India: +91 9811739216).
If you have a case with RSC MENA, you may check your case status and book an appointment for in-person case consultation on RefInfo Website by registering for a new user account.
Please visit the following link for more information.
How to register for a user account: [Refugee Information Website | Learn More (iom.int)]
How to book a case consultation appointment: [Refugee Information Website | Learn More (iom.int)]
If you encounter any issues, e-mail RSC MENA Communications Office at ic@iom.int or call one of our hotlines for further support.
RSC MENA’s hotline number changed in order to allow us to receive more calls. You can now reach RSC MENA at + 962 79 320 6130.
The hotline working hours remain the same; Sunday – Wednesday from 9:30-13:00 and from 13:30-15:30 and on Thursdays from 09:30-13:30.
Thank you for your understanding.
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