• RSC MENA Amman New Hotline Hours

  Starting from 28 April 2024, RSC MENA Amman hotline hours will be changed as below.

   

  Sunday – Wednesday 9:30 - 13:00 and 13:30 - 15:30

  Thursday 09:30 - 13:30

   

  RSC MENA Amman hotline number remains as + 962 79 320 6130. 

• Office Move

  As of November 26^th 2023, the Resettlement Support Center for the Middle East and North Africa (RSC MENA) will be processing activities from the new office located in Shmeisani at 62 Al-Sharif Abdul Hamid Sharaf Street. All interviews, in-person case consultation sessions, and cultural orientation classes will be provided in the new office. 

• Warning on Unauthorized Entity

  RSC MENA has received allegations that unauthorized entities are offering to provide case status in exchange for money.

   

  Please note that all resettlement services are free of charge. Please do not share any details about yourself or your case with unauthorized entities. Report suspected fraudulent activity to: RSCMENAFraud@iom.int

   

  For general information and case status inquiries, we encourage you to visit https://www.jordan.iom.int/refinfo/, email us at ic@iom.int, or contact our hotline numbers (Jordan: +962 79 320 6130; Egypt: +20 2 19472; India: +91 9811739216).  

• Upgraded Refinfo Website is now available!

  
  

  If you have a case with RSC MENA, you may check your case status and book an appointment for in-person case consultation on RefInfo Website by registering for a new user account.

  
  

  Please visit the following link for more information.

  How to register for a user account: [Refugee Information Website | Learn More (iom.int)]

  How to book a case consultation appointment: [Refugee Information Website | Learn More (iom.int)]

  
  

  If you encounter any issues, e-mail RSC MENA Communications Office at ic@iom.int or call one of our hotlines for further support. 

• RSC MENA Hotline New Number

  RSC MENA’s hotline number changed in order to allow us to receive more calls. You can now reach RSC MENA at + 962 79 320 6130. 

  The hotline working hours remain the same; Sunday – Wednesday from 8:30-13:00 and from 13:30-15:30 and on Thursdays from 08:30-14:00. 

  Thank you for your understanding. 

  
  

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