Starting from 28 April 2024, RSC MENA Amman hotline hours will be changed as below.
Sunday – Wednesday 9:30 - 13:00 and 13:30 - 15:30
Thursday 09:30 - 13:30
RSC MENA Amman hotline number remains as + 962 79 320 6130.
As of November 26th 2023, the Resettlement Support Center for the Middle East and North Africa (RSC MENA) will be processing activities from the new office located in Shmeisani at 62 Al-Sharif Abdul Hamid Sharaf Street. All interviews, in-person case consultation sessions, and cultural orientation classes will be provided in the new office.
RSC MENA has received allegations that unauthorized entities are offering to provide case status in exchange for money.
Please note that all resettlement services are free of charge. Please do not share any details about yourself or your case with unauthorized entities. Report suspected fraudulent activity to: RSCMENAFraud@iom.int
For general information and case status inquiries, we encourage you to visit https://www.jordan.iom.int/refinfo/, email us at ic@iom.int, or contact our hotline numbers (Jordan: +962 79 320 6130; Egypt: +20 2 19472; India: +91 9811739216).
If you have a case with RSC MENA, you may check your case status and book an appointment for in-person case consultation on RefInfo Website by registering for a new user account.
Please visit the following link for more information.
How to register for a user account: [Refugee Information Website | Learn More (iom.int)]
How to book a case consultation appointment: [Refugee Information Website | Learn More (iom.int)]
If you encounter any issues, e-mail RSC MENA Communications Office at ic@iom.int or call one of our hotlines for further support.
RSC MENA’s hotline number changed in order to allow us to receive more calls. You can now reach RSC MENA at + 962 79 320 6130.
The hotline working hours remain the same; Sunday – Wednesday from 9:30-13:00 and from 13:30-15:30 and on Thursdays from 09:30-13:30.
Thank you for your understanding.
RSCMENA Cairo Processing Site will now be accepting case consultation sessions starting November 23. Appointments slots will be available during all working days. To book an appointment, please contact RSC MENA Egypt Hotline at +2 19472.
NOTE: The RSC office will not admit any individuals without prior appointments.
Thanks for your understanding.
Please note that applications for the USRAP Direct Access Program (DAP) will only accepted online through RSC MENA’s Refugee Information website (RefInfo)
DAP applications and supporting documents submitted in person or via email to ic@iom.int will no longer be accepted. All applications must be submitted through RSC MENA’s RefInfo website: https://www.jordan.iom.int/refinfo/
Thank you for your attention to this matter.
RSC MENA is aware that some applicants have received fraudulent messages on social media platforms. One example from WhatsApp is as follows:
“From: +1 (225) 314-3967
Welcome dear. Your request to resettle to the United States of America has been approved by the iom immigration program. The United States Embassy invites you to go to the embassy headquarters to complete all procedures regarding the immigration program. For inquiries, please contact us at…Email: BaghdadNIV@state.gov. Phone number 07600303000.”
RSC MENA NEVER communicates with applicants via WhatsApp, Facebook, Twitter or any other social media platform.
Protect your personal information and never give any details about yourself or your case unless asked by RSC staff. All applicants may check their case status by visiting www.jordan.iom.int/refinfo/.
If you see such a message, please report it directly to RSCMENAFRAUD@IOM.INT. Keep your information safe. All USRAP Resettlement services are free of charge.
Please note that RSC MENA has no involvement with the Afghan P2 Program. Please refer to the following site for more information on avenues for Afghans to apply for entry to the United States: https://www.state.gov/afghanistan-inquiries/
Due to the implementation of a new data base, RefInfo will be closed until further notice. You may e-mail Communications office at ic@iom.int for case inquiries.
As announced by then Acting Secretary of State, the U.S. Government suspended processing for all Iraqi P-2 applications on January 22, 2021, pending further review. On April 22, 2021, the Department of State determined it was necessary to extend the suspension of the Iraqi P-2 program beyond the initial 90-day period as reviews are ongoing.
After an extensive review, processing has resumed for a select number of cases. However, many cases remain on hold and no updates will be made until they resume processing. If you have provided any additional information to update your case, we will make those updates when your case review is completed by the U.S. Government and removed from hold.
Please refer to the U.S. Department of State’s website for more information on the suspension of the Iraqi P-2 program at:
https://www.state.gov/ensuring-our-safety-and-security-through-a-90-day-suspension-of-the-direct-access-program-for-u-s-affiliated-iraqis/
and
https://www.state.gov/restarting-the-direct-access-program-for-u-s-affiliated-iraqis-iraqi-p-2-program/
Please note that new applications for the P2 Direct Access Program will ONLY be accepted through RSC MENA’s Refugee Information website: https://app.jordan.iom.int/refinfo/ApplyforDirectAccessProgram.aspx. There are no other methods to apply for this program. Individuals who already have a case are not permitted to reapply.
RSC MENA will continue to monitor developments and will provide further guidance when it is available. The RSC will contact applicants directly if there are any requests for additional information or updates to their specific case. Thank you for your patience and understanding.
RSCMENA will begin case consultation sessions on September 6. Appointments will be available on Sundays, Tuesdays, and Thursdays. To book an appointment call the RSC MENA Hotline at +962 06 5206130 or send an email to ic@iom.int.
NOTE: No one will be admitted to the RSC building without an appointment.
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